Customer Service

Our Commitment To You

SafeGuardian Customer Service Hours
Regular sales and administrative business hours are Monday through Friday, 8 a.m. - 4 p.m. PST. We are closed on all US legal holidays. For fastest response (and to avoid phone tag), you may reach customer service by email. All e-mail received after regular business hours will be responded to in as soon as possible. You may also call us. SafeGuardian sales professionals are standing by to assist at 1-800-209-3220. Outside of these hours, you may leave a message.
 
TERMS OF SALE AND BUYER'S ACKNOWLEDGEMENT OF TERMS OF USE

Legality of Products
It is the responsibility of the Purchaser, not SafeGuardian, Inc., or any employee of said company, to determine and comply with all federal, state, and local laws and regulations in regard to the purchase, possession and use of all products offered by SafeGuardian, Inc. Purchaser assumes all liability or damage resulting from the use, misuse or unlawful use of any products offered. By placing an order, the Purchaser agrees that all products will be used in a legal and lawful manner in accordance with all applicable federal, state and local laws.

Prepayment
Prepayment, in United States currency, is required before product(s) may be shipped. Payment includes shipping and handling charges and, where applicable, sales taxes. Acceptable forms of payment include Visa, MasterCard, American Express and Discover as well as money orders, cashiers checks, and money/wire transfers. Public safety, law enforcement, educational and governmental entities within the United States may also pay via departmental accounts. With prior approval, SafeGuardian, Inc. may accept checks drawn on business accounts. In all instances involving payment by check, SafeGuardian, Inc. reserves the right to postpone shipping for 10 business days or until the check clears the bank.

Shipping
Most domestic shipments shall be sent via FedEx, UPS or US Postal service with delivery confirmation. For the protection of our customers, SafeGuardian, Inc. performs an address verification on all orders. We regret that we can only ship to the United States and Canada.

Tax Exempt Purchases
We are required to charge sales taxes unless a copy of a tax exemption certificate is on file with SafeGuardian, Inc. prior to receipt of order. You can fax your current tax exemption certificate to 800-378-2957.

Sales Refusal
SafeGuardian, Inc. reserves the right to refuse the sale of any equipment to any individual, business, or organization, when it is feared or believed that the equipment may be used for immoral and criminal purposes. Additionally, SafeGuardian, Inc. aggressively acts to prevent credit card fraud. We utilize all of the latest technology to screen and verify the authenticity of each and every order. We reserve the right to refuse any sale if we are unable to verify card holder, obtain credit card approval or verify delivery address.

Order Cancellations
We make every effort to ship your order as soon as possible. Once an order has been placed online, phone, mail or FAX, we cannot guarantee that we will be able to cancel the order before it is shipped.

Order Tracking
Upon receipt of your order, we will confirm with you, by email at the address you provided, when we expect you order to be shipped and by what carrier. Please allow 7-10 business days following shipment for all "ground" shipments to be delivered. If your order does not arrive as scheduled, please notify us by email or phone. We will investigate using the tracking information provided by your carrier and will update you with the delivery status.

Order Return & Refund Policy
SafeGuardian, Inc. makes every effort to insure your complete satisfaction. Unless otherwise noted on each item, you may return any product purchase within fourteen (14) days of delivery. If you are not delighted with your purchase, simply return it us postmarked within fourteen days of receipt following the instructions below. Returns will not be accepted and no refunds will be issued after fourteen days of postmarked receipt. All sales after 14 days are considered final.

PLEASE NOTE: Original shipping charges, one-time account set-up and/or activation fees and pre-paid monitoring service plans are non-refundable.

Order Return Procedures
If you should need to return or exchange your product purchase within 14 days of receipt:

1) All packages shipped back to SafeGuardian, Inc. MUST be in new and resalable condition, in the undamaged manufacturer's original carton and contain all original packaging materials, parts and accessories.
2) Include a note letter stating your name, order number and reason for your return or exchange.
3) When shipping merchandise back, cushion the item(s) inside a sturdy box and secure with strong tape.
4) IMPORTANT! All returns must be mailed to: "LifeGuardian Medical Alarms Attn: Returns  125 Old Grove Road Suite 9-310, Oceanside, CA 92057-1215.
5) Return the package prepaid (Sorry, we cannot accept COD's)
6) For maximum protection, insure your shipment for full retail value.
7) If returned merchandise is found to be damaged, tampered with, or otherwise not in a resalable condition, package shall be refused & returned to purchaser at additional expense.
8) Refunds may take up to 21 days to process following receipt of your return. We assess a 20% restocking charge on all returns for refund. 

or questions about any return credit, please fax a Investigation Request letter to our returns department at 800-378-2957. Please include order and return details and attach all supporting documentation such as return receipts, return carrier tracking number, etc.

Items That Can Not Be Returned For A Refund (Exchange For Same Item Only)

*PLEASE NOTE: Purchases of the following items are considered final and can not be returned for a cash refund (defect exchanges only):

3) GPS personal locators, GPS vehicle trackers & GPS logging systems for any reason.
4) Products damaged by misuse, accident, unauthorized repair, or other causes not within our control.
5) One-time activation or account set-up fees or charges.
6) GPS and cellular products experiencing reception problems caused by signal conditions or cable or antenna systems outside the unit.
7) Any/all items that are labeled as "Special Order" items.
 
Defective items may be exchanged within 30 days of receipt of the original shipment, and at SafeGuardian, Inc.'s sole discretion, for the exact same item. Exchanged items shall not be returned or re-exchanged for another item. If your item has been damaged during shipping please e-mail us immediately.

Manufacturer's Warranties
Purchases may be warranted by the manufacturer against manufacturing defects. Length of warranty varies depending upon make and model. If a product is warranted by the manufacturer, it will be stated in the item description or in the product owner's manual. Defects caused by misuse, abuse, negligence, accidents, modifications, and unauthorized repairs are not covered by warranty. Within the warranty period, SafeGuardian, Inc. will, at it's discretion, repair or replace the product(s) without charge.

Additional Information
All prices are subject to change without notice. Product specifications and products offered were current as of publication, but are subject to change without notice. SafeGuardian, Inc. is not responsible for typographical errors.

Monitoring Services Agreement Terms & Conditions.
Customers ordering a professionally-monitored LifeGuardian Medical Alarm System are required to read, acknowledge and accept, without limitation or exclusion, all Terms & Conditions of the LifeGuardian Service Agreement prior to submitting their order.

Legal Disclaimer
The information contained on this site is provided for general informational purposes, as a convenience for our customers and as a public service. The materials are not a substitute for obtaining advice from a qualified professional. Consult a qualified representative of the SafeGuardian, Inc. with any questions or current information on any given product or service. SafeGuardian, Inc. is not engaging in any legal or professional services by placing these general informational materials on this web site.

SafeGuardian, Inc. makes no representations or warranties about the accuracy or completeness of the information contained on this Web site. Information on this Web site may contain inaccuracies or errors. Information may be changed or updated without notice. SafeGuardian, Inc. has no obligation to update information presented on this Web site, so information contained herein may be out of date at any given time. SafeGuardian, Inc. may also make improvements and/or changes in the products and/or programs described in this information at any time without notice. Any links provided to other server sites are offered as a matter of convenience. SafeGuardian, Inc. does not control or otherwise have responsibility for the owners of or participants in those sites, unless expressly stated.

All content, including but not restricted to all photographs, graphics, and text, contained within this website has been copyrighted. SafeGuardian, Inc. grants all visitors permission to print a copy of the information contained herein for personal use only. However, you shall not reproduce or distribute the text, photographs or graphics to others or substantially copy the information to your own server, or link to this Web site, without prior written permission of SafeGuardian, Inc. You may request permission by faxing a request to us at 800-378-2957

Home medical alarm systems, GPS and/or cellular based emergency devices are not guaranteed to contact emergency services. Such devices are intended solely for use in the United States. 911 emergency services are not available in all areas. Analog and or digital cellular service is not available in all areas. Prior to your order of these items, you must call your local emergency communications office and verify that wireless 911 service is available in your area. You should also remember that the availability of wireless 911 does not mean your GPS or cellular device will always work. If you are in an area with insufficient cellular service, the call cannot be placed. Further, even if you contact emergency services, the emergency service provider may not properly respond. You must also remember to keep fresh batteries in your GPS or cellular device. Current Federal Communications Commission (FCC) Regulations require cellular service providers to pass all 911 calls through to all 911 emergency centers that have requested the calls regardless of whether the call originates from a cellular service provider's paid subscriber. Should FCC regulations change, 911 access may be modified or eliminated.

Questions/Comments/Suggestions?

We appreciate your business and always are trying to provide you with the best service possible. Please feel free to contact us with any questions, comments, or suggestions.